FAQs

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FAQs

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IFM, or Integrated Facility Management Services, is one of the most effective ways to bring all services under one management team and contract. The goal of integrated facilities management services is to simplify communications and make day-to-day operations easier while also delivering speedy results.
We work in two different ways:
Service Model: Budgeted for different facility management services based on headcount, with billing based on actual attendance. On the entire invoice, there is a management charge.
Square Feet Model: It is based on a lump sum model that includes personnel, materials, and periodic services (tank cleaning, equipment servicing, general repairs etc). Power and water bills, as well as the cost of diesel and AMCs, are not included. The invoicing will be done on a square foot basis for the lump sum payment.
We now provide facility management services to residential societies (apartments and villas) ranging in size from 100 to 600 units.
  • Obtaining the most affordable prices for electromechanical equipment such as lifts, fire prevention systems, pumps, and motors as well as for purchases, repairs, renovations, and AMC maintenance.
  • Cost reductions through effective energy management, decreased and effective water use, recommendations for the replacement of outdated waste segregation techniques, etc., can all be provided along with a return on investment.
  • Our personal relationships with the local BESCOM, BWSSB, and KSPCB are strong as a result of our previous affiliations with numerous residential complexes, and we are able to address concerns pertaining to the complex.
  • Automation on the registration of housemaids and drivers, service providers can be analysed, recommended, and implemented alongside the association. Critical entry areas can be identified and blocked using technical aids like CCTV/Guard monitoring systems.
  • Repairs and maintenance (Electrical and Plumbing), painting, carpentry work, deep cleaning, etc. will be supervised and completed at a very affordable rate, adding value to the tenants inside the apartments.
  • It is possible to implement and communicate MMR (Monthly Maintenance Reports) with the association that are specifically created for the site requirements. Give the association a daily report on the tasks and ongoing activities taking place on site.
  • Routine preventative maintenance of the plumbing, electricity, and other utilities for each apartment. Instead of taking a reactive strategy, we favor being proactive.
  • Regularly maintain an asset list and inventory, and create automatic reports.
  • In order to better meet the needs of daily operations, we think the proper processes and automation should be put up.
Yes. Depending on the location, we can provide contact numbers for our clients with whom you can speak and ask for comments on our facilities management services. We may also schedule a site tour on days that are convenient for you.

For us to provide facilities management services, our client must have the following:

  • Registered association (RWA)
  • Minimum 100+ flats
  • Payment as per minimum wages.
  • Facility Manager under e2e Payroll.
  • Bill payments in 10 working days or monthly billing.

Yes, on need basis. Please talk to our team for more details. 

Yes, charges will be provided after doing an initial assessment. Please speak to our team for more details.

Yes, we have emergency rescue team who can help in emergency.

For each service, such as housekeeping, gardening, MEP (Mechanical, Electrical, and Plumbing), water treatment plants (STP/WTP/RO), and swimming pools, we have engineering and operational experience who will teach the personnel, provide knowledge, and assure good service quality. A survey of each site’s personnel performance will be conducted by the same team.
We have experts who will train the workers during onboarding, and the directors and field operations team will provide onsite training and feedback. We are firm believers in lifelong learning.

Below are the cost saving measures undertaken by e2e Facility Management Services in various apartments:

  • Waste management
  • Power savings
  • Water conservation
  • Staff’s productivity
  • Rainwater harvesting
  • Solar initiatives
  • In-house nursery
  • Revenue generation for common area (commercial activities)
Yes. e2e facility management services will release the written agreement, which includes the scope of work, roster plan, SLAs, and terms and conditions, once both parties have finalized the proposal.

Once both parties have agreed on the terms of the proposal, e2e will begin providing services within 30 days or one month. To avoid service disruption to clients, there will be a handover process and a checklist that will begin one week ahead of time.

Yes, as per the agreement, we will be arranging a backup resource.

We operate under an open-door policy. For any difficulties, the Facility or Estate Manager is the primary point of contact. If the issue is not resolved within the SLA, you can use the escalation metrics listed below.

  • Facility Manager
  • Operation Manager
  • Director
  • We have 24X7 support from backend team, people can reach out to.